Terms & Conditions – Soyka Shop
Last updated:31.04.2025
1. Shipping
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Shipping Methods: All products are shipped via Royal Mail using Tracked24 or Tracked48 services, which include package tracking.
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Delivery Area: We currently ship only within the United Kingdom.
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Dispatch Schedule: Orders are dispatched from Tuesday to Friday. Orders placed after 5:00 PM Friday and during the weekend will be shipped on Tuesday.
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Delivery Time: Depends on the chosen shipping option.
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Missing Parcels: If your package has not arrived within 10 days of the expected delivery date, please contact us for support.
2. Returns & Refunds
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30-Day Returns: You may return an item within 30 days of purchase if it is unused and unopened.
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Return Procedure: Please contact us with your order number or proof of purchase.
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Return Costs: Customers are responsible for return shipping costs unless the item is faulty.
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Refunds: Issued to the original payment method within 14 days of receiving the returned product and completing inspection.
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Damaged Items: If your order arrives damaged, please send a photo of the product and packaging along with proof of purchase, and we will issue a refund once verified.
3. Right to Cancel (Statutory Rights)
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without providing a reason.
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Products must be returned unused and in their original condition.
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Cancellation must be notified within 14 days, and products returned within 14 days after that notice.
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You will be refunded the cost of the item and the cheapest available delivery method (e.g. Tracked48), even if a faster method was chosen.
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You are responsible for the cost of return shipping.
To cancel your order, contact:
📧 Email: pachnaca.soyka@gmail.com
📦 Return address: 81 Layton Avenue, Mansfield, NG18 5PR
4. Customer Service
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Order dispatch: Tuesday, Thursday and Saturday
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Customer support: Monday to Friday
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Closed: Saturday & Sunday
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Invoices: Available upon request
If you have any questions, please email us at pachnaca.soyka@gmail.com
5. Governing Law
These terms are governed by and interpreted according to the laws of England and Wales.
The contract is concluded in English.
6. Statutory Rights
Nothing in these terms affects your statutory consumer rights.
